Web and Graphic Design FAQ

Thanks for your interest in our services. We would be honored to take your brand to the next level through our Web Design and Graphics Packages. Please view our frequently asked questions below.
 

Web Design Questions



What platforms do you work with?
Brand My Boutique only builds websites on the Big Cartel and Shopify E-commerce Platforms.
 
Big Cartel or Shopify?
Big Cartel and Shopify are both E-Commerce platforms. While we recommend both platforms equally, they both offer an array of varying features. We've complied the major feature differences below.  
Big Cartel
Shopify
Ease of Use
icon
Monthly Costs
Starts at $9.99
Starts at $24.99
Able to have customer accounts
icon
icon
Discount Codes
icon
icon
Additional Apps and Add-Ons
icon
icon
Admin Area
Simple
Detailed
 
How do I get started?
Getting started with one of Brand My Boutique's web and/or graphics packages is easy! Simply follow the steps below to begin.
1. Add your desired packages to the shopping cart, and complete the purchase process.
2. Fill out the appropriate design form(s) immediately following checkout
3. Review the Project Timeline for each package you purchased on our website and check your email for updates within 24-48hrs.
 
What do I need to get started?
1. Big Cartel or Shopify Account- In order to begin your project, we will need to have access to your Big Cartel or Shopify account. Because there are reoccuring monthly fees associated with both. Visit www.bigcartel.com or www.shopify.com to register your business.
 
2. Paypal Account (or Stripe) - Both Big Cartel and Shopify connect to paypal or stripe. These are the payment gateways that transfer your customer's money to your account. Head over to www.paypal.com or www.stripe.com to get started. Brand My Boutique recommends paypal as a preferred payment gateway.
 
3. Domain Name (optional) - To drop the .bigcartel.com or .shopify.com from your web address, you will need to purchase a domain name (ex: www.myboutique.com). Head over to www.godaddy.com to purchase and be sure to select the "domain configuration" option on your desired web design package.
 
4. Photos (required for platinum design packages, optional for gold and silver packages)- We request that our clients send over 4+ professional images* for the homepage slideshow.
 
How do I explain how I want things to look?
Once you purchase your package(s), you will be immediately directed to our Design Forms Center. Here, you will fill out a short questionnaire that will give us all the details needed to get started on your project.
 
Can I use a previously-created logo?
Yes, we welcome you to use your current branding- we will utilize the look, feel and color scheme of your current logo to create consistent branding tools and imagery.
 
How do I send you my logo or photos?
You will be able to upload any attachments you want included in your project within your Design Form.
 
How many slides are included in the slideshow?
Each design package includes up to 4 slides in the slideshow.
 
How many pictures do I need for the slideshow?
We suggest sending a minimum of 4 pictures for your slideshow, and no more than 10. This will give us plenty of options to design a captivating slideshow with.
 
Will I have access to edit inventory, page information and other website details?
Once we complete your new web design, you will have 100% access to your website. This means you will be able to access, edit add and delete inventory prices, descriptions and photos, access your admin dashboard and extra pages, and even the coding we've created for you.** 
 
Does Brand My Boutique upload my products and prices?
Because of our large (and awesome) customer base, we do not have the manpower to upload your products. This will be something you, as a new store owner, will be responsible for.
 
Does Brand My Boutique explain how to navigate my website?
Yes! Upon the completion of your project, we will send over helpful tutorials that will walk you through your entire site, so that you are 100% comfortable managing things. 

Graphics Questions


How do I get started?
Getting started with one of Brand My Boutique's web and/or graphics packages is easy! Simply follow the steps below to begin.
 
1. Add your desired packages to the shopping cart, and complete the purchase process.
2. Fill out the appropriate design form(s) immediately following checkout
3. Review the Project Timeline for each package you purchased on our website and check your email for updates within 24-48hrs.
 
How do I explain how I want things to look?
Once you purchase your package(s), you will be immediately directed to our Design Forms Center. Here, you will fill out a short questionnaire that will give us all the details needed to get started on your project.
 
Can you modify a logo I already have?
While we welcome you to send us any graphics for inspiration, we cannot alter an existing logo.
 
I have no idea how I want things to look.
No worries! Once you complete our Design Form, we will have a good idea of your personal style and taste. We will work diligently to clarify and cultivate your vision. That's what we're here for!

Revisions & Refunds


What is your revisions policy?

Once you purchase your package(s), you will be immediately directed to our Design Forms Center. Your design form submission serves as an outline for the expectations of your project. That being said, Brand My Boutique offers unlimited minor revisions as long as the project remains within the outlined parameters initially set when you completed the design form.
 
 What is your refunds policy?
We pride ourselves in delivering quality work and strive to bring our clients' visions to life. Because virtual designs cannot be "returned" Brand My Boutique holds a no-refunds policy for it's web and graphics packages. 

 

* Professional Images could be from a photo shoot, stock images or inventory images.

**Please note that Brand My Boutique will not be responsible for recovering any lost data as a result of client manipulating any coding, navigation or settings and a recovery fee will be assessed.